Privacy Policy for Flower Delivery De Beauvoir Town

Introduction

This Privacy Policy explains how Flower Delivery De Beauvoir Town collects, uses, stores, and protects your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. It applies to all individuals who place flower delivery orders with us from De Beauvoir Town and the surrounding districts. Please read this policy carefully to understand your rights and our responsibilities regarding your personal information.

What Data We Collect

To provide our flower delivery services, we collect, process, and store specific information about you. The types of personal data we may collect include:

• Identity Information: Your full name and title.
• Contact Information: Delivery address, billing address, phone number, and where applicable, other contact details.
• Order Details: Information about your order, such as the recipient’s name, delivery instructions, card messages, and specific requests.
• Payment Information: Depending on your payment method, limited payment details may be processed (though payment processing is handled by secure third-party providers).
• Correspondence: Records of communications between you and Flower Delivery De Beauvoir Town, including customer service enquiries and feedback.
• Technical Data: Device information, browser type, and IP address, which may be collected automatically for website operation or analytics.

Lawful Basis for Processing Your Data

We process your personal data only where there is a valid legal basis under the GDPR. These bases include:

• Performance of a Contract: Most of the data we collect is necessary for the fulfilment of our contract with you—to process, confirm, and deliver your flower orders.
• Legal Obligations: We may be required to retain certain data to comply with legal, accounting, or tax requirements.
• Legitimate Interests: We may process your data as necessary for our legitimate business interests, provided these are not overridden by your rights and interests. For example, to improve our services or to communicate changes affecting your orders.
• Consent: In circumstances where consent is needed for certain kinds of processing (such as direct marketing communications), we will obtain your explicit permission which you can withdraw at any time.

Retention of Your Personal Data

We retain your personal data only for as long as necessary for the purposes for which it is collected, including any legal, accounting, or reporting requirements. The retention periods may vary depending on the nature of data and our legal obligations, but in general:

• Personal and transaction data related to orders are kept for up to seven years following your last purchase to comply with tax and financial regulations.
• Data collected for marketing purposes is retained until you opt out or withdraw your consent.
• Technical and analytical data are typically stored in an aggregated or anonymised form, unless necessary for security or regulatory purposes.

Data Processors and Third Parties

In order to provide our services efficiently, we may share your information with authorised third-party data processors. These third parties are contractually required to comply with strict data protection and security standards and only process your personal information on our instructions. Examples of data processors and third parties include:

• Payment Service Providers: To securely process your payments and refunds.
• Delivery Partners: Couriers or florists who facilitate the delivery of your flowers.
• IT and Support Providers: Companies that host our website, provide technical support, or operate data analytics tools.
• Legal or Regulatory Authorities: Where required by law, we may have to share information with relevant authorities.

We do not sell or rent your personal data to any third parties.

Your Rights Under GDPR

You have important rights regarding your personal data under the General Data Protection Regulation, including:

• Right of Access: To receive confirmation and a copy of your personal data held by us.
• Right to Rectification: To ask us to correct any inaccurate or incomplete information.
• Right to Erasure: To request deletion of your data (subject to legal or contractual requirements to retain some data).
• Right to Restrict Processing: To request limits on how we use your data.
• Right to Data Portability: To request transfer of your personal data to another provider where technically feasible.
• Right to Object: To object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Where we rely on consent, to withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, or if you have a complaint about your data privacy, please contact us using the methods provided on our website or written correspondence. You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been infringed.

Protecting Your Data

We use a combination of technical and organisational measures to protect your personal data from unauthorised access, misuse, alteration, or loss. Examples include secure servers, encryption, regular data audits, staff training, and policies designed to ensure your confidentiality and security. While no data transmission over the internet is entirely secure, we work diligently to secure your information and maintain best practices.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or process data from children. If you become aware that a child has provided us with personal information, please contact us so we can delete such data.

Updates to This Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time to reflect changes in our practices or legal obligations. We encourage customers to review this policy periodically. Any substantial changes will be communicated where appropriate.

Contacting Us

If you have any questions or concerns about how we handle your personal data, or wish to exercise any of your GDPR rights, please get in touch using our website’s contact form or by post. Our customer team aims to address all queries promptly and in accordance with the law.